Privacy Policy
Mentdrive.ro tries to protect as much as possible the right regarding the confidentiality and image of the website users. Our intention is to offer you, the site user, a safe online experience that will not negatively affect your personal life. In this sense, we make all the necessary efforts to ensure that the information you enter in our database is used exclusively for the purposes you have in mind.
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The personal data we process
When you register on Mentdrive.ro by creating an account, by accessing it, by purchasing various Mentdrive.ro services and products or by activating promotional or advertising messages, Mentdrive.ro will process personal information of a nature to identify a certain person.​
The personal data we process may include:
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A. Personal data provided by you
When you order or purchase a service from our website or through our other contact methods (phone, email, chat, face to face at our headquarters, Facebook or any social network, WhatsApp, etc.), it is possible to we ask you to provide us with personal information, including name and surname, date of birth, gender, address, details of the identity document used during the trip (identity card or passport), telephone number, email address, information about the card credit and nationality, details for invoicing, including CNP.
When you create an account on our site, we will ask you to provide us with personal information, including your first and last name, gender, phone number, email address and password
When you subscribe to the Mentdrive.ro Newsletter, we will ask you to provide us with your email address or your first and last name.
When you write to us, using the forms on our website, we ask you to provide us with your contact details: name and surname, email address, phone number.
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B. Personal Data We Collect Automatically
When you visit the Mentdrive.ro website, we automatically collect certain information, which includes, but is not limited to, your IP address, cookie information, more precisely the date and time you accessed our services, hardware, software or browser the one you use and information about your computer's operating system, such as language settings and the location from which you access our services.
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When you create an account on our website, when you purchase a service or when you subscribe to our Newsletter, we also collect information about your search and purchase history and about your activity on our website , including information about clicks and the pages you have seen.
Collection and use of personal data by Mentdrive.ro
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Mentdrive.ro uses your stored personal information - the details provided during registration and the activity you carried out on our site - especially to facilitate your access to the site, to improve products and services and to inform you about the latest products and services you are interested in.
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We may use your personal data exclusively for the following purposes ("Authorized Purposes"):
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A. Provision of our Services
First of all, we use your personal data to provide you with the travel services you have ordered.
B. Communication with you
We use your personal data to contact you about the services you have purchased from us. It is possible to contact you by email, post, phone or text messages. The method depends on the contact information you previously shared with us and the method by which you contacted us.
Reasons we may contact you include:
managing the services you have purchased;
your confirmation of the orders placed;
offering our consulting services for purchased equipment (various settings, commissioning, etc.);
responding to or handling any requests from you;
sending you a questionnaire or inviting you to give us a review of your experience with us, following the purchase of our services;
sending you other information or administrative materials related to the services you have purchased
sending you a questionnaire or inviting you to give us a review of your experience with a certain equipment or service purchased;
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C. Customer relations service
Your personal data, such as information about the services you have purchased or information about your user account, is used to find appropriate solutions to your requests and to answer any questions you may have with regarding the services you have purchased or any other questions.
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D. Creating your account on our website
We allow you to create a user account on our website.
We use the information you provide us to administer this account, allowing you to purchase our services, manage the services purchased by you, benefit from special offers and manage your settings.
E. Marketing activities
We use the personal data provided by you for marketing activities, which may include:
using your email address to send you the newsletter about our products and services. You can unsubscribe from marketing communications by email, at any time, by clicking on the Unsubscribe link, included at the end of each email;
based on the information about your previous searches and purchases, we can include personalized offers in our Newsletters, to allow you to choose among the best offers that might interest you;
if you participate in other promotional activities that we carry out, relevant information will be used for the administration of these activities;
from time to time, we may ask you to participate in marketing research. When you are invited to participate in such research, you will receive all the information necessary to understand what personal data is collected and how your personal data is further used.
if you participate in a market study, we will contact you by phone in order to conduct an interview. Thus, you will be asked to give us a phone number and give us your consent to be able to process this contact detail.
F. Improving the quality of our services
We constantly strive to improve our services and may use personal data for analytical purposes, to optimize and customize our online platform according to your needs, making our site easier to use and more enjoyable and to improve our Customer Relations Service.
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G. Legal Purposes
We may use your data to comply with our legal obligations (such as, for example, record keeping obligations), for compliance verification or registration obligations (for example, under antitrust laws, export laws, trade sanctions and laws regarding the embargo, laws against money laundering, financial and credit verification and the prevention of fraud and crimes and for the purpose of detecting them).
It is also possible to use your data, if necessary, in order to comply with court orders and to pursue and defend our legal rights.
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I. Security of our premises
We use a video surveillance system to ensure the security of our headquarters, for purposes related to the safety of people and the security of buildings and property. To support these purposes, video surveillance may be used to monitor the exterior and interior areas of our offices where there is no reasonable expectation of privacy.
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J. Customer Comments
Our website allows you to post your opinion regarding some services purchased from us. If you choose to post comments, your name and comments about our services will be visible to other users of the site.
The legal grounds for processing your personal data
Taking into account the fact that you have the right to know the purpose of processing your personal data, we will inform you before processing your personal data for purposes other than those for which you disclosed your personal data to us.
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Execution of contracts with our clients
Based on the contract or the terms and conditions accepted by you, as a client of Mentdrive.ro, we will process your personal data that you have made available to us, as well as any other data necessary for us to be able to provide our services, according to the contractual provisions and those of the Romanian law.
The execution of the contract concluded with you is the legal basis for the processing of your personal data for the following purposes: provision of our services, communication with you and activities related to the customer relations service.
Legitimate interests
It is possible to process some of your data, in the context of providing services, based on legal obligations (e.g., for reporting purposes or for anti-money laundering purposes) or the obligations imposed on the Mentdrive.ro website by applicable laws.
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Recipients of personal information
As a rule, Mentdrive.ro will not provide (through sale or rental) your personal information to third parties. However, Mentdrive.ro will transmit the information to third parties, when this is necessary for the purpose of data processing, such as the following cases:
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Business partners
It is possible to work with business partners, who offer services marketed through our company. When you purchase a service from us, certain personal data necessary for the provision of such services, such as your name and email address, home address, payment details and other relevant information, may be transmitted to partners our business. The data transmitted to our business partners is limited to the personal data necessary to provide the service, according to those established by the business partners.
Competent authorities
It is possible to disclose personal data to the institutions that apply the law, to the extent that this is required by law or is strictly necessary for the prevention, detection or criminal prosecution of crimes and frauds or if we are otherwise obliged, by law, to do this thing. We may have to disclose personal data to the competent authorities in order to protect and defend our rights or assets or the rights and assets of our business partners.
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Other situations in which we process your data
Persons authorized to process personal data
For the processing of personal data, we can use authorized persons for the processing of personal data, such as providers of IT solutions necessary for business management, including accounting solutions, providers of contractual management solutions or conference organizers. We will conclude agreements for the processing of personal data with all persons authorized to process personal data, which will include appropriate clauses, which will ensure that they assume their obligations to process personal data (including the obligation to delete them) in the agreement fully with the applicable laws and that it offers adequate protection of your personal data.
Duration of storage
We have implemented technical and organizational measures to organize the process and the criteria presented for the deletion of your personal data.
Your personal data will be deleted when it is no longer reasonably necessary for the authorized purposes or when you withdraw your consent (where applicable) and it is no longer necessary, from a legal point of view, for us to we still store this data. However, we will retain your personal data, where necessary for us to support or defend you or others against any legal claims, until the end of the relevant retention period or until the claims in question have been resolved .
Security of personal data
Personal data is secured against threats and we ensure that it is protected by an IT infrastructure and appropriate security measures. Moreover, we have implemented internal measures that allow us to discover, notify and document security breaches in the shortest possible time.
If we discover any breach of personal data, which presents a risk to your rights and freedoms, we will inform the National Supervisory Authority for the Processing of Personal Data. You will be informed about the violation of your personal data, if this leads to a high risk for your rights and freedoms.
Your rights regarding the processing of personal data
You have the following rights regarding the processing of personal data, under the conditions provided by law:
The right to request a copy of the personal data we hold about you;
The right to correct any incorrect or incomplete personal data;
The right to oppose or restrict our use of your personal data;
The right to withdraw your consent for the processing of data processed on the basis of consent. The withdrawal of the consent will not affect the legality of the processing based on the consent before its withdrawal.
The right to delete your personal data, in situations where you have withdrawn your consent, when the processing is no longer necessary or when the respective processing is against the law;
The right to data portability, which allows us to send a copy of the processed data we received from you to an entity indicated by you.
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If you have questions about the processing of your personal data or if you want to send us a request or exercise any of your rights related to the processing of personal data, please contact our Data Protection Officer at suport@mentdrive.ro
We will analyze each request and inform you about the actions taken, as soon as possible, within a maximum of one month. If we need more information from you or if we encounter difficulties in solving your request, we will inform you without delay that we need more time to perform a proper analysis of your request.
If you consider that we have not managed to solve all your requests or if you are not satisfied with our answers, you can submit a petition to the National Supervisory Authority for the Processing of Personal Data. You can also appeal to the courts.
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About us
The operator responsible for processing your personal data, as described in this Privacy Policy, is SC MENTDRIVE TECH, a Romanian company, with its registered office in Cluj-Napoca, Str. Horea, no. 3, Romania, phone +4 0742 080 668.
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Amendments to the Personal Data Protection Policy
If we decide to change this notice, in order to provide better protection of your rights and personal data, we will publish the new version here, and it will replace the current version.
Thank you for the trust you place in us regarding your personal data and for spending some of your time reading our notice regarding the processing of personal data. Please, do not hesitate to contact us if you have questions related to your personal data and the processing of this data by us.
This Privacy Policy applies from 25.03.2022.